We stand behind all the products we have curated for our site, and we work with the best manufacturers in the world to ensure you’ll love every RMH item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you’re not completely satisfied with your purchase, we’ll gladly take returnable items in an unused condition fit for resale within 7 days of delivery. (Note: Exclusions apply. See below).
Not every item on our site is eligible for a return. You can find out if your item is eligible for return on the item’s product detail page under the “Returns” heading. We do not accept returns on Final Sale items. Please note, we also do not accept returns on:
- Wired or assembled products
- Custom made to order items
- Altered items (repainted, refinished, cut, etc.)
- Used items or items without original packaging
- Final sale items or gift cards
- International orders and orders outside of the contiguous US
If you are returning an item, please keep your item’s original packaging and contact us immediately to receive a Return Authorization (RA) number. We will send you a return label with the appropriate return address and RA number within five business days of your return request. You will then have 14 days to return your item. Note that all items shipped back without an RA number or outside the 14-day return period will not be accepted and will be returned to you. We cannot accept returns without the original packaging. Please note, products may only be returned from the location of original delivery.
We offer two options regarding your refund for a return:
- RMH Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived and covered by RMH Lifestyle Inc.
- Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND up to a 20% restocking fee.
If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.